Delivery and delivery of goods

All goods are delivered by courier (transport) service to the home address. If you are not at home, the delivery service will leave a note in your mailbox with information about the failed delivery. The delivery price is EUR 3.98 (HRK 30.00) for orders below EUR 46.45 (HRK 350.00). For orders over EUR 46.45 (HRK 350.00), delivery is free. We send your packages with the delivery service DPD direct package distribution Croatia doo , Zagreb, Slatinska 7, OIB: 87109117191.

All goods are delivered by courier (transport) service to a home address in Slovenia. If you are not at home, the delivery service will leave a note in your mailbox with information about the failed delivery. The price of delivery is 7.00 EUR (52.74 kn) for all orders. We send your packages with the delivery service DPD direct package distribution Croatia doo , Zagreb, Slatinska 7, OIB: 87109117191.

All types of goods can be purchased online and then picked up at the SPA CEYLON store at Josipa Jovića 93, 21000 Split (Mall of Split).

Your shipment is insured against loss or damage during delivery. We replace any damaged products with new ones. Please notify us by e-mail immediately upon receipt of the damaged shipment. A photo of the destroyed packaging before using the product is mandatory, so that we can guide you on the daily steps.

Delivery is made via the delivery service DPD direct package distribution Croatia doo, Zagreb, Slatinska 7, OIB: 87109117191. Delivery is made to the entrance to the object of the desired address. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the customer is, but to the entrance of the building. See the delivery conditions for the islands here .

The delivery service delivers within 48 hours of receiving the shipment. NOTE: Exceptions are islands and places that do not support daily delivery, and where delivery is possible according to the delivery schedule. Shipments to islands that are not on the schedule will be delivered within 3 working days.

The delivery time to the islands may differ from the delivery time on the mainland due to the fact that some islands are not delivered every day.

The package is delivered to the desired address, and if you are not at home, the delivery service will contact you. The products will be packed so that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover.

The package is delivered to the desired address, and if you are not at home, the delivery service will contact you. The products will be packed so that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover.

KLOKAN doo delivers packages only and exclusively in the territory of the Republic of Croatia in cooperation with the delivery service DPD direct parcel distribution Croatia doo, Zagreb, Slatinska 7, OIB: 87109117191. The delivery deadline is 2 working days from the day of receipt of the order. Delivery deadlines do not include: · the day of receipt of the order/request · Saturday and Sunday · time of delay due to an incorrect and incomplete address of the Buyer · time of delay due to force majeure (e.g. bad weather) or other reasons for which the Seller is not to blame · non-working days if represent the beginning or end of the term When the Seller delivers the product to the Buyer via the delivery service, the Buyer is obliged to take over by signing the delivery note, which confirms that the product has been properly delivered. In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to withhold from the paid amount of the purchase price the amount equal to the delivery costs and other manipulative delivery costs.

DPD direct package distribution Croatia doo tries to deliver the ordered package with the Seller’s product/products as soon as possible. However, if you were not at your address at the agreed delivery time, the delivery person will leave you a notification and you will also receive an SMS notification, if the Buyer provided a mobile phone number when addressing the shipment. After the notification has been delivered, it is necessary to arrange a new delivery date in contact with the delivery service DPD direct package distribution Croatia doo. It is possible to arrange a new date for the next working day, counting from the day when the user contacts the Customer Service and arranges the delivery. It is necessary to report within 5 days from the date of receipt of the notification. If you do not contact us to arrange a new delivery date, DPD direct package distribution Croatia will return the package to the sender.